By Bernard Mayer
During this thought-provoking, passionately written publication, Bernard Mayer—an across the world acclaimed chief within the field—dares practitioners to invite the demanding questions about replacement dispute solution. What’s improper with clash solution? Why aren’t extra contributors and corporations utilizing clash answer once they have an issue? Why doesn’t the general public recognize extra approximately it? What are the boundaries of clash answer? whilst does clash answer paintings and while does it not? providing a dedicated practitioner’s critique of the career of mediation, arbitration, and replacement dispute answer, past Neutrality specializes in the present situation within the box of clash answer and provides a realistic reaction.
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Extra info for Beyond Neutrality: Confronting the Crisis in Conflict Resolution
But during the 1970s and 1980s, the viability of these approaches from the perspective of the public and the client base faded. The values and skills of organizing and group work are still relevant, but with few exceptions, these are no longer independent specialties within social work practice. The perspective and skill base that these disciplines promoted may not have been entirely lost, but they have a decidedly diminished presence and impact within social work and in the larger communities that they once served.
A second has to do with people’s reluctance to use our services. CONFLICT RESOLUTION 21 What the Public Wants, and What Resolvers Deliver Conﬂict resolvers should not be surprised that we have interests that do not exactly coincide with those of our clients or the public we serve. Anyone who has ever mediated a case involving advocates or agents, be they attorneys, union officials, or human resource personnel, knows that the interests of the advocate and those of the client are often very different and sometimes signiﬁcantly out of sync with each other.
Our services continue to be underused. The hopes we have had about transforming the culture of conﬂict and its resolution have not materialized. We need to face this crisis rather than avoid, deny it, or explain it away. Responding to the Crisis None of this is news to conﬂict resolution practitioners. Since the beginning of our emergence as a ﬁeld of practice in the late 1970s, we have talked about the disparity between the need for conﬂict resolution services and the market for them. We have had to engage in vigorous marketing efforts to become noticed, get referrals, and 8 BEYOND NEUTRALITY begin to overcome resistance to our approach.