Download Configuration Management: Expert Guidance for It Service by Shirley Lacy PDF

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By Shirley Lacy

Configuration administration is the important underpinning for IT governance usually and the powerful supply of well timed, strong and resilient IT companies specifically. This publication comprises specialist suggestions from practitioners who've applied configuration administration in quite a lot of actual environments. it's precious to IT execs who're enforcing configuration administration and likewise to technology-savvy company managers who have to use computerized enterprise companies. This revised version is up-to-date to mirror most up-to-date IT provider administration perform. evaluation: "A masterfully crafted synthesis of expertise, workshops, interviews and case stories, this publication is a useful contribution to the governance of continuous configuration administration development. It additionally adequately references IT provider administration processes." Krikor Maroukian, undertaking supervisor, Printec S.A.

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Andrew Pieri is Central Operations Director, responsible for Support Service Delivery across ANL’s Publishing, Advertising, Commercial and Online business divisions. ) How to improve an existing CM process A presentation by John Metcalfe, BCS CMSG and Deirdre Connis, itSMF CCRM Working Party. Day 2 Objective: Using shared experiences, how to create alignment between stakeholder requirements and vendor products in CMDB/CMS implementations was debated. Outcome: Structured strategies to close the gap between stakeholder needs and vendor offerings were documented.

The outputs include: views and reports, and quality and assurance improvements. Some delegates could already see benefits from implementing CMS in their organisations using the ITIL models. However, some delegates expressed a concern that the information presented was at a very high level and that, although it all looked good on the diagram, implementation may be too challenging. It appeared rather complex and the models were sometimes incomplete or had too much in them (a difficult balancing act).

Shirley Lacy is a management consultant with a wealth of service and configuration management experience. ) How can we judge the value of CMDB/CMS? A presentation by John Dixon of GlaxoSmithKline. ) CMS: barriers and Critical Success Factors (CSFs) A presentation by Kevin Holland, NHS Connecting for Health. ) CMS implementation case study A presentation by Andrew Pieri and Mark Smith of Associated Newspapers Limited (ANL). (Andrew Pieri is Central Operations Director, responsible for Support Service Delivery across ANL’s Publishing, Advertising, Commercial and Online business divisions.

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