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By Stephen W. (Ward) Littlejohn, Kathy L. Domenici

Written from the authors' adventure in clash intervention of their deepest consulting perform, Engaging verbal exchange in Conflict makes use of a verbal exchange standpoint to deal with insights and strategies in inner most mediation, small team facilitation, method layout, large-scale interventions, and public-issue administration. This ebook bargains encouragement for an international occasionally beaten via clash and offers an increased and pragmatic definition of peace.

Stephen Littlejohn and Kathy Domenici speak about a variety of equipment and rules in clash answer. They discover transformative mediation, the staff mediation method, evaluation and assessment, systemic layout, gaming method, factor framing and public deliberation, research circles, discussion teams, and lots of different interventions. those tools and ideas are tailored from a spectrum of thought and perform and comprise clean and cutting edge methods designed by way of the authors and their colleagues.

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NW, Albuquerque, NM 87102. www. org 2 Dialogue We once helped found an organization called the PDC. " We were proud of this name, but were quickly disabused when we met Don Brown. Don is the City Manager of Cupertino, California, and we had approached the city to see if we might sponsor some citizen groups there to explore community issues. Don has since become a real ally, but his first reaction was not supportive. "Dispute sounds so negative," he said. " This comment gave us pause, and within a few days we had changed our name to the Public Dialogue Consortium.

Stories told. In addition to giving information and opinion, most speakers also tell stories. They relate events and happenings, pieces of history. Their stories have characters and plot lines and morals. What do these stories tell you about the perspective of the speaker? • Story connections. Especially in groups, stories connect with other stories. One person's story begins where another person's leaves off. One person's character shows up in another person's story. Plot lines merge and branch off from one another.

This is a very fluid process. It often looks a lot like trial and error. We listen to what the system has to say, put something out there, listen for the response, and adjust. In traditional consultation, assessment comes before an intervention, and evaluation comes afterward. For us, assessment and evaluation are ongoing and happen at every stage. We can listen and observe in many ways, sometimes using focus groups, sometimes with survey forms, sometimes through interviews, and sometimes just by noting our experiences as we go.

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