Download MCDST Self-Paced Training Kit (Exam 70-271): Supporting by Walter Glenn, Tony Northrup PDF

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By Walter Glenn, Tony Northrup

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Read or Download MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Pro-Certification PDF

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These roles are defined with more detail in the sec­ tion “Telephone Call Centers” later in this chapter. Your position in the corporation will be in the tier 1, help desk position. Table 1-2 An Overview of the Corporate Tier Structure Tier Description Tier 4, architect Strategic: Analyzes and designs enterprises. Makes budget and purchasing decisions. Tier 3, engineer Tactical: Analyzes and designs within a single technology and implements the technology. Handles complex troubleshooting, including escalations from administrators.

Targeted help such as this enables users to locate answers to their own problems eas­ ily, and it allows you to access information quickly as well. Figure 1-5 shows an exam­ ple of a customized Help And Support Center interface created by Sony Corporation for the home user. ” These topics are specific to the machine, and they can be quite helpful for troubleshooting computer problems. Figure 1-5 Help And Support Center pages can be customized. 1-28 Chapter 1 Introduction to Desktop Support Depending on your work environment, this type of customized documentation might be available.

This network configuration does not use Active Directory services. C. This network configuration can include multiple domain controllers. D. This network configuration provides a single point of administration for security. E. This network configuration is easy to design and implement, and is best configured for users in close proximity to one another. Lesson 2 Overview of Corporate Environments 1-17 Lesson Summary ■ DSTs must be prepared to work in various environments, including workgroups, domains, and multiple domains.

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