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By Peter T. Coleman

Praise for The instruction manual of clash Resolution

"This instruction manual is a vintage. It is helping attach the learn of academia to the sensible realities of peacemaking and peacebuilding like no different. it truly is either finished and deeply trained on subject matters very important to the sphere like strength, gender, cooperation, emotion, and belief. It now sits prominently on my bookshelf."
—Leymah Gbowee, Nobel Peace Prize Laureate

"The guide of clash Resolution bargains an fabulous array of insightful articles on concept and perform through major students and practitioners. scholars, professors, and pros alike can study very much from learning this Handbook."
—William Ury, Director, worldwide Negotiation venture, Harvard collage; coauthor, Getting to Yes and writer, The 3rd Side

"Morton Deutsch, Peter Coleman, and Eric Marcus prepare a guide that might be worthwhile to many. i'm hoping the e-book will succeed in well past North the USA to give a contribution to the growing to be around the globe curiosity within the optimistic answer of clash. This publication bargains instructive how one can make this dedication a reality."
—George J. Mitchell, Former majority chief of the USA Senate; former chairman of the Peace Negotiations in Northern eire and the foreign Fact-Finding Committee on Violence within the center East; chairman of the board, Walt Disney corporation; senior fellow on the college of overseas and Public Affairs, Columbia University

"Let's be sincere. This booklet is too substantial to hold round on your hand. yet that is since it is loaded with the main serious essays linking the idea and perform of clash solution. The instruction manual of clash Resolution is heavy on content material and may be a well-referenced source at the table of each mediator—as it really is on mine."
—Johnston Barkat, Assistant Secretary-General, Ombudsman and Mediation providers, United Nations

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Extra resources for The Handbook of Conflict Resolution: Theory and Practice

Example text

Being dishonest, attempting to mislead or deceive, is of course a violation of cooperative norms. However, one can be unnecessarily and inappropriately truthful. In most relationships, there is usually some ambivalence, a mixture of positive as well as negative thoughts and feelings about the other and about oneself. Unless the relationship has developed to a very high level of intimacy, communicating every suspicion, doubt, fear, and sense of weakness one has about oneself or the other is apt to be damaging to the relationship—particularly if the communication is blunt, unrationalized, and unmodulated.

Qxd 8/1/06 11:52 AM Page 35 COOPERATION AND COMPETITION even when in conflict, and have the skills that facilitate effective cooperation. The norms of cooperative behavior basically are similar to those for respectful, responsible, honest, empowering, and caring behavior toward friends or fellow group members. Some of these norms, particularly relevant to conflict, are the following: • Place the disagreements in perspective by identifying common ground and common interests. • When there is disagreement, address the issues and refrain from making personal attacks.

Chapter Thirty-Two, on mediation, pertains most directly, but all of the chapters have some relevance. 5. How can people be educated to manage their conflicts constructively? This has been a concern of consultants working with leaders in industry and government and also with those who have responsibility for educating children in our schools. All the chapters bear on this question. During the past fifteen years, many additional questions have emerged as foci of work in the field of conflict resolution: 6.

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